The patient-centered medical home (PCMH) is an enhanced primary-care model that provides comprehensive and timely care with appropriate reimbursement, emphasizing the central role of teamwork and engagement by those receiving care. The PCMH model can be implemented immediately. (IBM Institute for Business Value study)

Whether firms have a strong online insurance presence or are looking to maximize planned investment in an online channel, there is much they can learn. The online imperative will change business models in the insurance agency model and consumer base. (Consultant point of view)

While many competitors will be focused solely on improving cash positions or drastically cutting expenses, solid retail industry performers can approach this new economic environment as an opportunity to grab market share, increase customer loyalty and distance themselves from the competition. (IBM Institute for Business Value study)

In a recent demand-side study involving more than 400 U.S. respondents, IDC asked these end users (both buyers and nonbuyers) of their perceptions of business processing outsourcing (BPO) providers across four value categories and eight market segments. … IBM clearly dominates all four value categories of transformation, integration, innovation, and cost optimization across all eight market segments ranked. (From the IDC Opinion section of the report)

Smart insurance business leaders will proactively take advantage of the current circumstances of uncertainty to drive a case for change throughout the organization, to improve effectiveness and drive efficiencies in operations and IT. (White paper)

Internet-enabled communication models are gaining audience, attention and market share at the expense of traditional telecommunication providers (Telcos). Can Telcos fight back and find new growth opportunities? The challenge is not just in understanding the technology, but also the unfolding fundamental shifts in human communication behavior. (IBM Institute for Business Value study)

New services businesses can deliver solid economic value. To capture this value, managers must look at services as a fundamentally different business model than their existing product business. Managing the entire Services Value Chain can realize the full benefits of an independent services revenue stream, increased product pull-through, and deeper customer relationships. (White paper)

Current economic realities are driving organizations to reprioritize their IT programs and projects to survive and thrive in the new economy — and to leverage service management best practices. (Executive brief)

For automotive companies, emerging as healthy, vibrant businesses depends on how their supply chains adapt. Automotive supply chains need fact-based intelligence to predict which future scenarios are most likely to occur — and the flexibility to get repositioned before they do. Now more than ever, smart wins. (IBM Institute for Business Value study)

In today's economic environment, workforce analytics play an increasingly important role in addressing strategic human capital challenges. Workforce analytics are a key capability for HR organizations seeking a more proactive role in driving business strategy. (White paper)